Getting Started
The basics about DoorIO and your business number.
What is DoorIO?
DoorIO — More Business! helps businesses capture customer inquiries and manage conversations through calls, texts, email, website chat and social media, all in one place.
Your DoorIO business number can become your gateway to prospects and customers. Once conversations begin, DoorIO gives you tools to keep them going, with texts, email, social messaging, follow-up and customer campaigns.
Stay connected, keep conversations organized and turn more inquiries into business, from your computer or mobile phone.
Plans start at $7/month, and features vary by plan.
How do I get a business phone number?
Search for a number by area code, digits or a word, pick the one you like, and choose a plan. DoorIO Number is $7/month and rings the phone you already use. After checkout, we activate your number once we have your setup details and identity verification.
How much does a business phone number cost?
Searching is free. DoorIO Number is $7/month and includes $15/month in communication usage. DoorIO Line ($67/month) and Connect ($147/month) add the calling and texting app and start with a 30-day free trial.
What is a virtual or digital business phone number?
A virtual or digital business phone number gives your business its own number without requiring a second physical phone. Share it on your website, social pages and business materials so customers can reach your business.
DoorIO can forward incoming calls to your existing phone or let you handle business calls in the app, depending on your service.
Can I have a separate business number on my existing cell phone?
Yes. You can have a separate business number on your existing cell phone. Receive forwarded calls on the phone you already use, or use DoorIO app calling with Line or Connect.
Can I keep my personal number private when receiving calls and calling customers back?
Give customers your DoorIO business number to keep your personal number private when they call you.
When calling customers back, use business calling through the DoorIO web or mobile app with Line or Connect. Calling back through your personal phone’s normal dialer may show your personal number. Number and Number + Social provide incoming call forwarding, not outbound app calling.
Can I choose a memorable business phone number?
Yes. Search available business phone numbers in the Number Finder and choose a memorable option when available. Availability is checked at checkout and can change before activation; checkout does not reserve a number.
Digital Number & Calling
How forwarding, business calling and existing numbers work.
How does business call forwarding work?
Business call forwarding sends calls made to your DoorIO business number to the existing cell phone or business phone you choose. Customers dial the business number and you answer on your current phone.
Number and Number + Social include incoming call forwarding. Complete setup information and required identity verification are needed before activation.
What's the difference between DoorIO Number and DoorIO Line?
DoorIO Number ($7/month) gives you a business number that forwards calls to the phone you already use, with incoming texts sent to your email.
DoorIO Line ($67/month) is a complete one-person package: business calls in the web and mobile app, two-way texting and missed-call text-back after carrier approval, voicemail, and Facebook & Instagram messages.
Can I keep or move my existing business or landline number?
Your existing business or landline number may be eligible to transfer to DoorIO. We review the number and current service before recommending porting or another setup.
Keep your current service active until the transfer is confirmed complete. Eligibility, fees and timing need individual review; a transfer is not guaranteed. Do not send carrier PINs, account credentials or bills through website chat.
Can I move my landline number to my cell phone?
Yes, in two ways. Forward your landline to DoorIO and calls ring your cell while the number stays with your current carrier. Or port the number to DoorIO and answer it on your cell, or in the DoorIO app with Line or Connect. Porting typically takes 2–4 weeks for eligible numbers, depending on your carrier, documentation and approval process.
Business Texting & Messages
Business texting, social messages, email and app access.
Does the $7 DoorIO Number include business texting?
DoorIO Number delivers incoming texts to your email but doesn't include two-way text replies.
Two-way business texting and missed-call text-back come with DoorIO Line and Connect after carrier approval.
Business texting requires carrier registration (A2P 10DLC): you provide your business details and how customers agree to receive texts, and approval isn't guaranteed.
DoorIO helps you complete the setup as part of getting your Line or Connect service ready. Carrier registration fees may apply.
What is business texting?
It's texting customers from your business number instead of your personal cell, with replies kept with each customer's history. DoorIO Line and Connect include two-way business texting in the web and mobile app once your number is approved for business texting. DoorIO Number delivers incoming texts to your email but can't reply.
What should I look for in a business texting app?
Texting from your own business number, replies from your computer or phone, each customer's history in one place, missed-call text-back, and clear pricing with help registering for business texting. DoorIO Line includes all of these for one person at $67/month.
Can I text from my existing landline number?
Yes, if your number qualifies. We check whether your landline or toll-free number can be text-enabled while your voice service stays with your current carrier, or you can port the number to DoorIO. You'll need to confirm you own or control the number, and texting starts only after carrier and messaging approval (A2P 10DLC registration or toll-free verification). Availability, setup and any applicable charges are confirmed before activation. Two-way texting comes with Line and Connect, and call forwarding alone doesn't activate texting.
How do I get Facebook and Instagram messages in DoorIO?
Facebook Messenger and Instagram DMs are included in DoorIO Line and DoorIO Connect, and available with Number + Social ($24/month).
Existing DoorIO Number customers can add Social Inbox for $17/month.
You'll need full admin access to your Facebook Page and an Instagram Professional account linked to it.
Social Inbox is for messages only and doesn't include post scheduling.
Can my team share an inbox and customer conversation history?
Yes. Connect includes a shared customer inbox and up to three users, so your team can see supported customer conversations and follow up together. Access depends on user permissions and connected channels; contacts are not guaranteed to match automatically across every channel.
What is a unified inbox?
It's one place to see and answer customer conversations that would otherwise be spread across separate apps. In DoorIO, Line brings your calls, texts and Facebook & Instagram messages together; Connect adds email and website chat. It's built for customer conversations, not as a replacement for your everyday email app.
Can I reply to customers through DoorIO?
On supported DoorIO plans and connected channels, you can reply through the channel the customer used to contact your business.
Available channels depend on your plan. DoorIO does not promise that every person will automatically be matched perfectly across every communication channel.
Does DoorIO work with my existing email?
Connect includes email communication. Compatibility and setup depend on your email provider and account configuration. Ask DoorIO to review your existing email before relying on a specific integration.
Can I use DoorIO on the web and mobile?
Yes, on DoorIO Line and Connect, with the web and mobile apps. DoorIO Number rings the phone you already use and doesn't include the calling app.
Missed Calls, Follow-Up & Appointments
Missed-call follow-up, appointment booking and reminders.
What happens if I miss a business call?
With DoorIO Line and Connect, missed-call text-back can automatically text a caller you couldn't answer, once your number is approved for business texting.
With DoorIO Number, unanswered calls go to your own phone's voicemail.
How does missed-call text-back work?
When a call to your business goes unanswered, DoorIO automatically texts the caller so they can reply instead of trying someone else. Their reply lands in your DoorIO inbox, and you pick up the conversation from there. It's included with DoorIO Line and Connect once your number is approved for business texting.
How much does missed-call text-back cost?
It's included with DoorIO Line ($67/month) and DoorIO Connect ($147/month), with no separate feature fee. The texts it sends use your plan's monthly usage credit ($30 on Line, $60 on Connect). Business texting requires carrier registration, and carrier registration fees may apply.
How do I set up missed-call text-back?
Choose DoorIO Line or Connect and send us your setup details. DoorIO helps configure missed-call text-back during setup, after the required business texting approval. Once it's on, call your number and let it ring to test it.
Can DoorIO help screen unwanted calls?
DoorIO has options to help screen unwanted calls. Ask us to review the screening setup for your number. Screening can add a step for callers and does not guarantee that every spam call will be blocked or every legitimate call will get through.
Can customers book appointments through DoorIO?
Yes. DoorIO Connect includes appointment setting and booking capabilities, including booking links customers can use to choose an available appointment time.
Does DoorIO send appointment confirmations and reminders?
Connect includes appointment confirmations and reminders once your booking and follow-up settings are configured. Outgoing text reminders require approved carrier registration and appropriate customer consent.
Plans, Billing & Support
Plan differences, usage charges and getting help.
What's the difference between DoorIO Line and DoorIO Connect?
DoorIO Line ($67/month) is designed for one person, with business calls, two-way texting, missed-call text-back, voicemail and Facebook & Instagram messaging.
DoorIO Connect ($147/month) includes those capabilities plus a shared inbox for up to three users, email and email campaigns, website chat, online booking, reminders and automated customer follow-up.
Additional users can be added for $17 per user per month.
Is usage included in the monthly price?
Your monthly plan price covers your DoorIO service.
Calls, texts and other telecom usage are paid from a monthly usage credit included with your plan: $15 with Number and Number + Social, $30 with Line and $60 with Connect.
If you use more than your included credit, additional usage charges apply and are billed automatically according to your account's billing settings.
Is there a long-term contract, and can I upgrade later?
Monthly plans are month-to-month unless your order states otherwise. Existing customers should request a plan change on their current account so they keep their number without creating a second account or subscription. Ask DoorIO about billing and cancellation details for your account.
How do setup and free trials work?
Please submit your setup information within 3 days of signup. Activation requires complete setup information and required identity verification. Number availability can change before activation.
Number ($7/month) and Number + Social ($24/month) are billed at signup with no trial. Line ($67/month) and Connect ($147/month) have a 30-day free trial that starts at signup; a card is required. Carrier approval is separate from the trial and is required before outgoing texting and missed-call text-back start.
Eligible existing Number customers can request the $17/month Social Inbox add-on with a 30-day trial. Optional Assisted Social Setup costs $47 one-time. Ask DoorIO to confirm any applicable carrier-registration or porting fees for your situation.
How do I contact DoorIO?
Have a question about Digital Numbers, business calling, texting, an existing landline or which DoorIO plan fits your needs?
Call DoorIO: (916) 848-7314
You can also contact DoorIO online. If website messaging is available on this page, you can use that to start a conversation as well.
Still Not Sure Where to Start?
If you simply need a professional business phone number that can ring the phone you already use, start with a DoorIO Digital Number. If you need calling, business texting or appointment follow-up, compare the DoorIO plans.
