Getting Started
The basics about DoorIO and your business number.
What is DoorIO?
DoorIO helps local businesses manage business calls and customer conversations. You can start with a dedicated Digital Number and add calling, texting, social messaging, email and appointment features based on the DoorIO plan you choose.
What is a DoorIO Digital Number?
A DoorIO Digital Number is a professional virtual business phone number you can give to customers instead of using your personal number.
It can initially route calls to the cell phone or business phone you already use, giving your business its own phone identity without requiring another physical phone.
Do I need another physical phone?
No. A DoorIO Digital Number can initially route calls to the cell phone or business phone you already use.
Can I keep my personal cell number private?
Yes. You can give customers your DoorIO business number instead of your personal cell number. That helps keep your business communications separate from your personal number.
Can I choose a memorable business phone number?
Yes. DoorIO lets you search available business numbers and choose one that works well for your business, including memorable options when available.
Specific phone numbers are subject to availability.
Digital Number & Calling
How forwarding, business calling and existing numbers work.
Can my DoorIO number forward calls to the phone I already use?
Yes. With DoorIO Number, incoming calls can initially be forwarded to an existing cell phone or business phone. That gives you a dedicated business phone number without requiring another physical device.
What's the difference between DoorIO Number and DoorIO Line?
DoorIO Number — $10/month gives you the business-number foundation. Your Digital Number can initially route incoming calls to the phone you already use.
DoorIO Line — $97/month adds full business calling through DoorIO, including incoming and outbound calls using your business number and web/mobile calling.
DoorIO Line does not include business SMS.
Can I keep or move my existing business or landline number?
In many cases, an existing business or landline number may be eligible to move to DoorIO.
Porting availability and timing depend on the number and your current carrier. Contact DoorIO so we can review your number before any changes are made.
Messaging & Conversations
Business texting, social messages, email and app access.
Does the $10 DoorIO Number include business texting?
No. Business SMS/A2P texting is not included with the $10 DoorIO Number.
Two-way business texting is available with DoorIO Connect.
What is DoorIO Social?
DoorIO Social — $27/month is an add-on that brings Facebook and Instagram customer messages into DoorIO.
At launch, it supports one Facebook Page and one Instagram Professional account. You can receive and reply to supported messages through DoorIO and maintain conversation/contact history.
DoorIO Social requires DoorIO Number, DoorIO Line or DoorIO Connect. It is not a standalone product and does not include social posting, review management or general marketing automation.
Can I reply to customers through DoorIO?
On supported DoorIO plans and connected channels, you can reply through the channel the customer used to contact your business.
Available channels depend on your plan. DoorIO does not promise that every person will automatically be matched perfectly across every communication channel.
Does DoorIO work with my existing email?
Supported DoorIO email functionality can work with existing email accounts such as Gmail, Outlook and Yahoo.
Email capabilities depend on your plan. DoorIO Connect includes email as part of its broader customer-communication package.
Can I use DoorIO on the web and mobile?
Yes. DoorIO supports web and mobile experiences. Available features and app functionality vary by plan.
Appointments & Follow-Up
Missed-call follow-up, appointment booking and reminders.
What happens if I miss a business call?
Available missed-call features depend on your DoorIO plan.
DoorIO Connect includes missed-call text-back, which can send a text response when a caller does not reach your business.
Missed-call text-back is not included with every DoorIO plan.
Can customers book appointments through DoorIO?
Yes. DoorIO Connect includes appointment setting and booking capabilities, including booking links customers can use to choose an available appointment time.
Does DoorIO send appointment confirmations and reminders?
Yes. DoorIO Connect includes appointment confirmations and text reminders as part of its appointment-setting and booking capabilities.
Plans, Billing & Support
Plan differences, usage charges and getting help.
What's the difference between DoorIO Line and DoorIO Connect?
DoorIO Line — $97/month is focused on business calling.
DoorIO Connect — $147/month adds two-way business texting, missed-call text-back, email, appointment setting and booking, booking links, confirmations and text reminders.
Is usage included in the monthly price?
No. The monthly price covers the DoorIO service/software plan. Carrier and applicable usage charges are billed separately.
Is there a long-term contract, and can I upgrade later?
DoorIO launch plans are month-to-month unless specifically stated otherwise.
You can start with the capabilities you need now and move to another plan or add supported services later as your business needs change.
How do I contact DoorIO?
Have a question about Digital Numbers, business calling, texting, an existing landline or which DoorIO plan fits your needs?
Call DoorIO: (916) 848-7314
You can also contact DoorIO online. If website messaging is available on this page, you can use that to start a conversation as well.
Still Not Sure Where to Start?
If you simply need a professional business phone number that can ring the phone you already use, start with a DoorIO Digital Number. If you need calling, business texting or appointment follow-up, compare the DoorIO plans.