Privacy Policy

Last updated: Aug 25, 2025

This Privacy Policy describes how Doorio (“Company,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website, applications, and services (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information:

• Personal Information you provide (name, email address, phone number, billing details).

• Account and service information (login credentials, communication preferences).

• Automatically collected information (IP address, device information, browser type, cookies, and usage data).

• Communications content when you interact with us via calls, texts, emails, or chats.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our Services.

• Process transactions and manage billing.

• Communicate with you about your account, services, and updates.

• Send you promotional and marketing content, with your consent.

• Ensure compliance with applicable laws and regulations.

• Detect, prevent, and address fraud, security, or technical issues.

3. Sharing of Information

We do not sell your personal information. To better serve you, we may share certain information with our affiliates and marketing partners who help us provide personalized promotions, insights, or complementary services. These partners are contractually required to safeguard your data and use it only for the purposes outlined in this Privacy Policy.

We may also share your information with:

• Service providers who perform functions on our behalf (e.g., hosting, communication platforms, analytics).

• Legal authorities, when required to comply with law or protect our rights.

• Business partners, in the event of a merger, acquisition, or business transfer.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content and ads.

You can adjust your browser settings to refuse cookies, but some parts of our Services may not function properly.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access and request a copy of your personal information.

• Request correction or deletion of your personal data.

• Opt out of receiving marketing communications at any time.

• Restrict or object to certain processing of your data.

• Withdraw your consent where applicable.

8. Opt-Out & Re-Opt-In

You can opt out of marketing communications by replying STOP to SMS messages, clicking unsubscribe links in emails, or contacting us directly.

If you wish to resume communications after opting out, you may re-opt-in by texting START, UNSTOP, OPTIN, or other recognized keywords.

9. Children’s Privacy

Our Services are not directed toward individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with information, we will delete it immediately.

10. Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to this Privacy Policy, including the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The arbitration shall be conducted by a recognized arbitration provider in accordance with its rules and procedures. The place of arbitration shall be Sacramento County, California, and the proceedings shall be governed by the laws of the State of California, unless otherwise agreed by both parties. You agree that any such arbitration will be conducted on an individual basis only, and not in a class, consolidated, or representative action. By agreeing to arbitration, both parties waive the right to a trial by jury or to participate in a class action lawsuit.

This Arbitration Agreement shall survive termination of your use of the Services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of the Services after changes are made constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Doorio

Email: support@doorio.com

Phone: (916) 848-7314

Website: https://www.doorio.com